FAQ | Manchester Factory

FAQ

Frequently Asked Questions

Are you an Australian company?

Yes of course! We are a Australian family owned business that has been operating for over 10 years. You can read more about our history on our who we are information page.

Where are you located?

Our store front is located at 223 Marrickville Road Marrickville.

Click and collect is from our warehouse based at 10 Mitchell St Marrickville.

Do you accept change of mind returns?

We are happy to accept returns within 30 days of receipt of goods. For Change of Mind returns, store credit will be deposited into your account and can be used within the next 12 months.

Due to OH&S Regulations items such as Pillows, Quilts, Mattress Protectors, Mattress Toppers, Blankets, Bath Robes and Under blankets can’t be returned or exchanged.

What online payment methods do you have?

We currently accept the following payment methods Visa, Mastercard, AMEX, Paypal, Afterpay, Zippay, Openpay, Klarna, Latitude Pay and Humm.

Is it safe to use my credit card on Manchesterfactory.com.au?

Yes, shopping at Manchesterfactory is safe. Our site employs the latest version of Secure Socket Layer Technology (SSL) to encrypt your information and help make sure that only you and Manchesterfactory ever see it. Your credit card information is never fully visible to anyone once your order has been placed or when you store your credit card information in your account.

If you are not comfortable using your credit card online we highly recommend PayPal as a safe payment option for online transactions.

Where are your stores?

We currently only have one store front in Marrickville NSW. 

Where do you ship from?

Our products are all shipped from our warehouse based in Marrickville NSW.

Are the products on your website also available in store?

Yes - the majority of the products we have online on our website are available in store however it's best to confirm before hand that an item is available before heading to the store.

Are your products Australian made?

Our range of bed sheets are manufactured in either India, Pakistan or China.

This is generally due to the type of weaving machines required for the different fabrics we have manufactured and the process involved in the creation of the material for the sheeting.

Unfortunately, there are no weaving machines here in Australia. All manufacturing for bed sheets is obsolete here and has been for many years. As a company we agree things should be Australian Made and do our best to support the local industry when we can. Unfortunately, some items are just not made in Australian and we do not have the resources as a company to establish manufacturing here ourselves. The costs are simply just too high to do so as you have now seen with what has happened with the Australian motor vehicle industry.

As company we have a code of conduct and an ethical code that we follow to ensure that our manufacture partners tick those boxes. That involves Manchester Factory confirming that the factories we source our products from are not "sweat shops" and meet the global International Organisation for Standardization (ISO Accreditation) standards. We also ensure that the fabrics used are tested to OEKO standards which ensures there are no harmful chemicals are used in the materials to manufacture our products.

We're an Australian family owned business who work very hard at offering great products at competitive prices. If we can source the product line we wish to sell from an Australian manufacturer we do however the product offering of Australian made is limited due to no manufacturing options within Australia.

We would like to highlight that we do sell Australian made pillows, feather down and wool quilts which are available on our website.

The brands we sell that have Australian Made products are: Sienna Living, Tontine and Easy Rest.

Is your Duck down ethically sourced?

Our Sienna Living duck feather down quilts are made from ethically sourced Australian down. Our down is by product from Luv a duck based in Nhill VIC. They breed ducks for eating and we source the down and feather from their farm. We then clean and process the down and feathers at our factory in Melbourne and manufacture our beautiful quilts there.

Do you sell king single size quilts?

Unfortunately no. There is no such size in quilts.

We recommend that you use a double size quilt for a king single bed. In doing so you will receive 40cm drop on each side of the bed. The length on all quilts stay the same from single to king being 210cm. 

Do you sell crisp hotel quality sheets?

Our recommendation for crisp cotton sheets is the traditional Actil First Line bed sheet range.

The Actil First Line Cotton Sheets are made with a muslin weave and have a been a classic staple in the bedding industry since the 1940’s. Actil sheets are very durable and come with a 5 year / 130 washes wash warranty which make these sheets an eternal favourite.

They can be found here.

I have a pillow top on my mattress and the fitted sheet always seems to fling up what do you recommend?

Bed sheets we sell normally come with a 40cm deep skirt. If you require a deeper fitted sheet we do offer mega queen and mega king sizes which are 50cm in depth. We recommend using these sizes than placing a king sheet on a queen bed as the corner seams will not line up perfectly causing an incorrect and loose fit on the mattress.

What are the best sheets to buy that don’t pill and don’t need to much ironing?

Unfortunately this is not a simple answer. Polyester is required in the fabric to prevent crinkling however having polyester in a fabric may increase the chances of pilling. Fabrics such as 100% cotton, bamboo, linen and cotton bamboo blends will all crinkle. Without a polyester component to the fabric construction there is nothing to hold the fabric in a sense providing easy care.

Pilling however can be caused by numerous things such as using a top loader with a high spin setting and washing sheets with other fabrics causing rubbing. We always recommend washing sheets separately to help prevent this. Pilling also can be caused by general use such as pj's rubbing against the sheets.

Do you have non-down and feather quilt options?

Yes, we do! On our website we have many different options for winter and all seasons that are not feather down such a wool, microfibre, bamboo and cotton.

You may see our full collection here.

What is included in a sheet set?

A sheet set will always include a fitted sheet, a flat sheet and 2 pillowcases (1 pillowcase for single and king single sizes).

What is a combo set?

A combo set is a combination set which excludes a flat sheet normally. It normally includes a fitted sheet and pillowcases only.

What fabrics breathe the best?

We recommend using cotton, linen and cotton bamboo bedding if you're looking for bedding that will breathe and allow the skin to breathe. Natural fibres are best to do this as polyester type fibres tend to trap air pockets in causing the skin to sweat.

Do we sell individual flat sheets?

Generally we do not sell flat sheets separately. You will be required to purchase a sheet set to obtain a flat sheet.

What is cotton rich?

Cotton rich is a term used for fabrics that have a higher component of cotton than polyester. The fabric is a blend. This sort of fabric generally is a CVC fabric which has one side cotton and the other side polyester which differs from traditional cotton/polyester yarn sheeting.

I'm interested in a product however it is out of stock. How can I be alerted for when it will be available again?

If a product is out of stock that you're interesting in please navigate to the product page and locate the form below description which is titled "Email me when back in stock". Simply input your email into the form and you will be alerted when this product has come back in stock.

If I order a pre-order product with products in stock will my order be part shipped?

We do not part ship orders. Orders which consist of in stock products and pre-order products will be held till the pre-order product has arrived and the whole order will be dispatched. Please see our pre-order policy for further information.