If you require assistance you may contact us via our contact service form or email email@example.com
All customer service questions must contact us via email or via the contact form.
All customer service enquiries must be sent via this form or our customer service email firstname.lastname@example.org however if you would like one of our friendly customer service members to call you please just request this in your email with your phone number and we will get in touch asap.
What are your delivery charges?
Shipping Australia wide is $11.95. Free shipping is offered for all orders over $149.99.
How long does shipping take?
Manchester Factory currently dispatches from multiple warehouses around Australia which may impact your delivery times. Dispatch location of a product is indicated under the add to cart button on the product page.
We endeavour to process orders within 24 hours of being placed however during high peak and sale periods it may take up to 48-72 hours for orders to be processed depending on the volume being processed at each warehouse location. As we ship from multiple warehouse locations there may be times where certain products in an order may take longer to process.
All weekend orders placed from mid-day Friday to Sunday evening are dispatched on Monday.
To see our shipping times please see our shipping policy
Where is my order?
We recommend you follow the steps below before contacting us if your parcel has not arrived yet.
When you purchase from Manchester Factory your email address is allocated to the shipped order.
You will be emailed a shipping notification from Manchester Factory which will include your tracking number and logistic partner details so you may track your parcels journey. You will also be emailed directly from the logistics partner the tracking details as a secondary tracking source. Please use the information in these emails to keep up to date on your parcels journey.
If you have not received any emails with the above information please check your junk mail and confirm if the correct email was provided to us at checkout.
If for some reason your parcel is delayed or missing it is always best to open a direct late parcel enquiry directly with the logistic partner to ensure that your delivery issues are resolved quickly.
My order arrived but its missing an item?
If your order is missing an item, it's best to check your emails for order updates.
If you have ordered multiple items your order may be split up due to the availability in our warehouses.
You will be provided with tracking information for each item so you can track its progress.
If your order does not contain split tracking details, please send an email to customer service at email@example.com for further assistance.