Contact Us


If you require assistance you may contact us via our contact service form or email

All customer service questions must contact us via email or via the contact form.

Please note: We no longer have a customer support phone number. All customer service enquiries must be sent via this form or our customer service email

Warehouse Address: 10 Mitchell St Marrickville NSW 2204


What are your delivery charges?

We currently deliver to all of Australia except Northern Territory, Norfolk Island, Christmas Island, Lord Howe Island and Hamilton Island. If orders are made to these locations we will cancel your order and refund your payment.

Shipping Australia wide is $11.95. Free shipping is offered for all orders over $149.99*.

*Bulky items may incur a bulky item charge at the checkout.

*Brand Partner fulfilled items are exempt from the free shipping promotion. Any item(s) ordered from a brand partner will incur a flat $11.95 shipping fee as the items are dispatched directly from our brand partners warehouse. More information can be found on the product page of each item.

How long does shipping take?

We endeavour to process orders within 24 hours of being placed however during high peak and sale periods it may take up to 48 hours for orders to be processed.

All weekend orders placed from mid-day Friday to Sunday evening are dispatched on Monday.

To see our shipping times please see our shipping policy

Where is my order?

We recommend you follow the steps below before contacting us if your parcel has not arrived yet.

When you purchase from Manchester Factory your email address is allocated to the shipped order.

You will be emailed a shipping notification from Manchester Factory which will include your tracking number and logistic partner details so you may track your parcels journey. You will also be emailed directly from the logistics partner the tracking details as a secondary tracking source. Please use the information in these emails to keep up to date on your parcels journey.

If you have not received any emails with the above information please check your junk mail and confirm if the correct email was provided to us at checkout.

If for some reason your parcel is delayed or missing it is always best to open a direct late parcel enquiry directly with the logistic partner to ensure that your delivery issues are resolved quickly.

My order arrived but its missing an item?

If your order is missing an item its best to check your emails for order updates.

If you have ordered any items from us directly and items that are fulfilled from our brand partners your order would be split into multiple orders.

You will be supplied tracking for each item so that you can track it.

If your order does not contain a split tracking please send an email to customer service to assist you further

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