Pre-ordering at Manchester Factory is simple:
1. If an item is available for pre-order, you will see a ‘Pre Order’ button instead of a ‘Add to Cart’ button.
2. Just click it and complete your purchase as usual.
3. We will ship your pre-ordered item when it arrives.
4. You can also choose to pick up your items from our Marrickville warehouse.
Important! If you are ordering multiple items:
If your pre-order item is part of a larger order, we will wait for the pre-order item to arrive before we ship your whole order.
If you want your in-stock items delivered before your pre-ordered items, just complete your pre-order separately.
Dispatch dates & Stock Shortages:
The dispatched date provided is just an estimate, it can occasionally be further delayed due to unforeseen circumstances such as shipping delays and supplier shortages. Of course, we will keep you up-to-date.
If an order is ever impacted by a stock shortage, we will contact you and provide either a full refund or the option to hold your pre-order until additional stock is delivered.
If you place a pre-order then wish to cancel the order at any stage before the dispatch occurs it will be considered as a change of mind cancellation.
All pre-order cancellations will be refunded as store credits only for the total order amount.