WE'RE OPEN 24/7 ONLINE - OUR MARRICKVILLE STORE FRONT IS TEMPORARILY CLOSED - CLICK AND COLLECT IS AVAILABLE. EMAIL SPEAKTOUS@MANCHESTERFACTORY.COM.AU AFTER PURCHASE.

Shipping Times


Manchester Factory Online is shipping orders only within Australia currently. We currently deliver to all of Australia except Northern Territory. 

Shipping Australia wide is $9.99. Free shipping is offered for all orders over $99.


Pick up is available from our Marrickville store front Monday to Friday between 10am - 3pm via our rear door. Please select local pick up when checking out. We will contact you when your order has been processed and is ready for pick up. Weekend pickups are currently unavailable.


Our logistic shipment partners are experiencing high volumes of parcels currently which may delay the delivery of your order. Please allow additional days for deliveries due to this. We recommend that you also keep an eye on your tracking details which will be emailed to your order email on dispatch.

If you're experiencing delays outside the delivery time please submit an enquiry with directly with the logistic partner via the tracking page. Due to a high volume of emails it will quicker for you to submit this.

 

Estimated Shipping Times from dispatch date.

We endeavor to process orders within 24 hours of being placed however during high peak and sale periods it may take up to 48 hours for orders to be processed.

 

Sydney Metro - 1 Day

New South Wales - 2-3 days

Victoria - 2-3 Days

Adelaide - 2-3 Days

Queensland - 2-3 Days / Carins please allow up to 4 days.

Western Australia - 7-10 Days

Tasmania - 2-4 Days

Please note the delivery time estimates are worst case and usually deliveries will arrive much sooner. Please keep in mind that orders placed in public holiday periods may be delayed a further day or two due to the increase back log of orders and non-operation of the courier companies.

 

We use Startrack Express & Sendle - fully traceable express courier system for your peace of mind. Regional orders will be serviced by Startrack whilst all metro orders by Sendle. If you prefer your order to be sent via Startrack please advise in the comment section whilst checking out.

Orders will have authority to leave automatically applied to the parcel unless advised otherwise.

Startrack Express & Sendle are not associated with us. If you have any concerns with your delivery, please contact Startrack Express or Sendle with your tracking number.

Please note: We do not ship to Po Boxes, Parcel Lockers, RMB, Parcel Collect addresses. Please provide us with a street address. If you live in a unit or shared premises please advise where to leave the parcel as the courier company will leave the parcel at the premises if no one is home.

We will not be accountable for items which are delivered to the premises but then not found by the buyer. If you DO NOT have a safe place to leave the item then please supply another address such as a business address in which an item can be left. 

Delivery is not available on weekends or public holidays.

 

Where is my parcel? - We recommend you follow the steps below before contacting us if your parcel has not arrived yet. This will be always be quicker than having us trying to chase this for you!

When you purchase an item from Manchester Factory your email address is allocated to the shipped order.

You will be emailed a shipped notification from Manchester Factory which will include your tracking number and logistic partner details so you may track your parcels journey. You will also be emailed directly from the logistics partner the tracking details as a secondary tracking source. Please use the information in these emails to keep up to date on your parcels journey.

If you have not received any emails with the above information please check your junk mail. 

If for some reason your parcel is delayed or missing it is always best to open a direct late parcel enquiry directly with the logistic partner as this will be quicker.