Shipping & Delivery

Manchester Factory Online is Australian business shipping orders to Australia & New Zealand.

We currently deliver to all of Australia. Shipping Australia wide is $11.95.

Free shipping is offered for all orders over $149.99. (International Orders Excluded)

International orders shipping charges will be calculated automatically at the checkout.

   

Estimated Shipping Times

Manchester Factory currently dispatches from multiple warehouses around Australia which may impact your delivery times. Dispatch location of a product is indicated under the add to cart button on the product page.

We endeavour to process orders within 24 hours of being placed however during high peak and sale periods it may take up to 48-72 hours for orders to be processed depending on the volume being processed at each warehouse location. As we ship from multiple warehouse locations there may be times where certain products in an order may take longer to process.

All weekend orders placed from mid-day Friday to Sunday evening are dispatched on Monday.

Below are the worst case estimated transit times from order dispatch.

 

Sydney Metro - 1-2 Business Days.

New South Wales - 2-3 Business Days.

Victoria - 2-3 Business Days.

Regional Victoria - 4-7 Business Days.

(Bulky Large Orders will be sent via Auspost - currently they are experiencing delays. Please allow 10 - 14 business days)

Adelaide - 2-3 Business Days.

Regional Adelaide - 4-7 Business Days.

(Bulky Large Orders will be sent via Auspost - currently they are experiencing delays. Please allow 10 - 14 business days)

Queensland - 2-3 Business Days / Carins please allow up to 4 Business Days

Regional Queensland - 4-7 Business Days.

(Bulky Large Orders will be sent via Auspost - currently they are experiencing delays. Please allow 10 - 14 business days)

Western Australia - 7-10 Business Days.

(Bulky Large Orders will be sent via Auspost - currently they are experiencing delays. Please allow 21 - 28 business days)

Tasmania - 4-8 Business Days.

(Bulky Large Orders will be sent via Auspost - currently they are experiencing delays. Please allow 10 - 14 business days)

Please note the delivery time estimates are worst case and usually deliveries will arrive much sooner. Please keep in mind that orders placed in public holiday periods may be delayed a further day or two due to the increase back log of orders and non-operation of the courier companies.

 

International Estimated Shipping Times

New Zealand - 12-14 Business Days.

 

Further Delivery Information

We use Startrack Express, Auspost & Sendle courier networks which provide a fully traceable and scanning logs for your peace of mind.

All orders are marked with an authority to leave to the parcel unless advised otherwise. If you live in a unit or shared premises please advise of an alternative address as in most cases the couriers will be unable to leave parcels at your address due to access issue and/or the address being unsafe for the parcel to be left.

In the case of the parcel being return to us due to incorrect address, non-response or any other reason deemed to be the customers fault will result in a re-sending fee required to be paid before being re-sent.

Delivery is not available on weekends or public holidays.

 

Where Is My Parcel

We recommend you follow the steps below before contacting us if your parcel has not arrived yet. 

When you purchase from Manchester Factory your email address is allocated to the shipped order.

You will be emailed a shipping notification from Manchester Factory which will include your tracking number and logistic partner details so you may track your parcels journey. You will also be emailed directly from the logistics partner the tracking details as a secondary tracking source. Please use the information in these emails to keep up to date on your parcels journey.

If you have not received any emails with the above information please check your junk mail and confirm if the correct email was provided to us at checkout.

If for some reason your parcel is delayed or missing it is always best to open a direct late parcel enquiry directly with the logistic partner to ensure that your delivery issues are resolved quickly.

 

Pre-Orders

If your pre-order item is part of a larger order, we will wait for the pre-order item to arrive before we ship your whole order.

If you want your in-stock items delivered before your pre-ordered items, just complete your pre-order separately.

Dispatch dates & Stock Shortages:

The dispatched date provided is just an estimate, it can occasionally be further delayed due to unforeseen circumstances such as shipping delays and supplier shortages. Of course, we will keep you up-to-date.

If an order is ever impacted by a stock shortage, we will contact you and provide either a full refund or the option to hold your pre-order until additional stock is delivered.

Pre-Order Cancellations

If you place a pre-order then wish to cancel the order at any stage before the dispatch occurs it will be considered as a change of mind cancellation. All pre-order cancellations will be refunded as online store credits only for the total order amount.

 

Online Order Cancellations & Address Amendments

If you have submitted an order and received a confirmation email from Manchester Factory and you wish to cancel or amend an address on your order please email speaktous@manchesterfactory.com.au. Please title the email as "Urgent Cancellation" or "Urgent Address Change" so it is not missed. If the cancellation or amendment email is not received by 6.00am the day of dispatch the order may not be canceled or the address amended.