Returns & Exchanges | Manchester Factory
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Returns & Exchanges

Our returns policy is in addition to your rights under the Australian Consumer Law because we want you to be happy with your purchase. Please read the following carefully to ensure you are fully aware of your rights under this policy and our obligations to you.

Returns Policy

We are happy to accept returns within 30 days of receipt of goods. For Change of Mind returns, a store credit will be deposited into your account for the purchase amount paid excluding any shipping fees. Credit can only be used within 12 months from the date issued.

All change of mind returns must be returned in their original condition, unused and unwashed. This means all packaging and labels must be attached. Packaging has to be in original condition (no rips or tears to the plastic/cardboard inserts). Failure to comply by this will result on the goods being returned to you and no credit will be provided.

Due to OH&S Regulations items such as Pillows, Quilts, Mattress Protectors, Mattress Toppers, Blankets, Under blankets & Bath Robes can’t be returned or exchanged.

Exchanges Online

Manchester Factory are more than happy to exchange your goods. To ensure the exchange goes smoothly please contact us so that we can step you through the process and also to provide you with an RA number to place on your returns and exchange form.

All unwanted items must be returned in their original condition, unused and unwashed. This means all packaging and labels must be attached. Packaging has to be in original condition (no rips or tears to the plastic/cardboard inserts). Failure to comply by this will result on the goods being returned to you and no refund will be provided.

You are responsible for the associated costs to return the goods back to us, we do recommend that you use the registered post option as Manchester Factory will not take responsibility for items not received if you attempt to send them via non registered mail. Please allow up to 14 days for exchanges and refunds to be received and processed.

Postage charges on returns are not refundable.

Steps for exchange:
1. Place and pay for a new order on the website to secure the size/items you are exchanging. This way you are guaranteed to get the item before it gets sold and we can ship it out to you immediately.
2. Send back the items you are exchanging with the exchange/return form filling it in with the RA number provided.
3. When we receive your returned items we will inspect them and process a refund for them if they comply to our conditions above. 

Exchanges In-Store

Manchester Factory are more than happy to exchange your goods purchased in store within 30 days of purchase. We will not accept an exchange if you can not present the original purchase receipt. 

All unwanted items must be returned in their original condition, unused and unwashed. This means all packaging and labels must be attached. Packaging has to be in original condition (no rips or tears to the plastic/cardboard inserts). Failure to comply by this will result on us denying an exchange.

Due to OH&S Regulations items such as Pillows, Quilts, Mattress Protectors, Mattress Toppers, Blankets, Under blankets & Bath Robes can not be exchanged.

Online Order Cancellations

If you have submitted an order and received a confirmation email from Manchester Factory and you wish to cancel your order please email speaktous@manchesterfactory.com.au. Please title the email as "Urgent Cancellation" so it is not missed. If cancellation email is not received by 8.30am day of dispatch order may not be cancelled. 

Faulty Goods?

Every order is inspected by our QA Department before it leaves our Warehouse, this is to ensure you receive product in good condition. If your product for some reason has become faulty due to a manufacturing fault then you need to contact us. Please note that faulty goods should be returned within in 30 days of purchased.

If there is a manufacture fault or the goods are damaged we will refund the purchase price of the goods excluding postage to the purchase payment method.