BLACK FRIDAY SALE 2021
Our Black Friday / Cyber Monday Sale will run from 24/11/21 to 1/12/21. During this period customers will have access to eligible discounts which will be available for this period only. Each discount code will applicable to the conditions outlined in the sale. Discount codes can not be used in conjunction with each other. Black Friday towel bundles discounts can not be used with the discount tiers coupons. Sale items and items sold in the outlet section of the website are not applicable to Black Friday discounts and no further discounts will be applied to these. No rain checks can be applied to any items out of stock during this sale.
Gift card purchases are excluded from Black Friday Sale.
For more detailed details regarding discount codes please see Section 20 from our terms of service shown below.
SECTION 20 - VOUCHER, GIFT CARD AND STORE CREDIT (ONLINE ONLY)
You may use vouchers/promo codes or gift cards as payment for certain products on the Site. Vouchers/promo codes or gift cards are unavailable to be used in store. Vouchers are available electronically. Promo codes are available onsite or through marketing partners. Only one voucher or promo code can be used per Order, but multiple gift cards can be used per Order. We may email vouchers and electronic gift cards to you or to your selected recipient. We accept no Liability for errors in the email address provided to us. You are responsible for the use and safety of your vouchers and gift cards - you should treat them like cash. We assume no Liability for the loss, theft or illegibility of vouchers or gift cards, including if gift cards used without permission, if your email is hacked or subject to unauthorised used. We monitor the issuance and redemption of vouchers or gift cards. In the event of fraud, misuse, an attempt at deception (including self-referral) or in the event of the suspicion of other illegal activities in connection with the issuance or redemption of vouchers or gift cards, we may close or block access to your Account and/or require a different means of payment. We may block gift cards if notified by law enforcement that a giftcards have been fraudulently obtained.
Conditions for the redemption of vouchers/promo codes include:
(a) From time to time we may release vouchers/promo codes that may be used on the Site. Vouchers/promo codes are valid only for the specified period stated on them and can only be redeemed in accordance with any special Terms stated on them - such as a minimum spend requirements, validity periods and brand, product or sale exclusions. Only one voucher/promo code can be used per Order, and some vouchers/promo codes may only be used once per voucher/promo code. Vouchers/promo codes cannot be used in addition to another voucher/promotion code.
(b) Certain products may be excluded from voucher/promo code promotions, products included in The Outlet are excluded from voucher/promo code promotions and unless specifically stated are not applicable to shipping costs.
(c) Vouchers/promo codes cannot be redeemed for cash or to buy gift cards. If you place an Order for a product less than the value of a voucher/promo code, no refund or residual credit will be returned to you. If the credit of a voucher/promo code is insufficient for the Order you wish to make, you may make up the difference through payment by other means (but not by using another voucher or attempting to rely on any other offer).
(d) We will apply vouchers/promo codes on a pro-rata basis to voucher-eligible items in order to determine the final price you pay for those items. Where you return an item purchased with a Voucher/promo codes, we will only refund the final price you paid for that item.
(e) We actively monitor misuse of vouchers/promo codes and reserve the right to deactivate vouchers/promo codes or block any person that is not using a voucher in accordance with its Terms.
Conditions for the redemption of gift cards include:
(a) You may purchase gift cards for use on the Site by you or other customers. Gift Cards can be redeemed at the checkout or added to your Account. Once redeemed, gift cards cannot be transferred. Gift cards can only be redeemed on the Site in accordance with the special terms stated on them.
(b) Gift card purchases may be subject to security checks from time to time, resulting in a longer than usual processing times. These checks may regretfully affect delivery timeframes, but are necessary in order to ensure the security of our gift card program.
(c) Gift cards are valid for 36 months from purchase date. Any unredeemed balance that remains on the Gift Card after the 36 months will be voided and will not be available for use.
(d) The credit of a gift card does not accrue interest nor can it be redeemed or refunded for cash at any time. Gift cards cannot be used to buy further gift cards. To use a gift card, please follow the gift card instructions for use.
(e) If you place an Order less than the value of the gift card, the residual credit will be stored to your Account and can be used for future purchases, but the residual credit cannot be redeemed for cash. If the credit of a gift card is insufficient for the Order you wish to make, you may make up the difference through payment by other means. You may use as many gift cards as you wish in paying for an Order, and gift cards may be used in conjunction with one voucher per Order.
Conditions for using store credit include:
(a) Store credits are applied to the Account registered with the same email address used to place your Order. Store credits cannot be transferred to other accounts.
(b) We will automatically apply store credits against future purchases before asking you for additional payments.
(c) Store credit is valid for 12 months. Any balance that remains after the 12 months will be voided and will not be available for use.
(d) Store credit does not accrue interest, nor can it be redeemed or refunded for cash at any time. If you accept store credit for a cancellation or return, and then purchase further items with that store credit, you will only be able to accept store credit for the subsequent cancellation or return of those items - you will not be able to refund or return those further items for cash.
9.5 If you cancel or return items purchased using a gift card or store credit:
(a) the refund value of an item is the final price you paid for that item excluding shipping charges; and
(b) you are only entitled to receive ‘store credit’ refunds for the portion of the total Order price you paid for using ‘store credit or gift cards’
(i) entirely by gift cards or store credits - refunds are offered as store credit only;
(ii) entirely by ‘cash’ - refunds offered as 100% store credit excluding shipping charges; or
(iii) 20% gift cards or store credits and 80% ‘cash’ - refunds offered as store 100% credit only excluding shipping charges.
If you cancel or return only certain items purchased in bundle deals or multi-buy promotions, any items you don’t return will be charged at full price, and the refund amount will be reduced accordingly.